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Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an account on 1win.bd. Access to our platform depends on your local law and whether you are in an eligible region — read these conditions carefully before you start.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesRegion-dependent accessAccount suspension conditionsOne account per person
1win.bd Terms and Conditions That Govern Your Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Under Our Terms

We hold your account data in line with the obligations set out in these terms. Your registered phone number — whether tied to bKash, Nagad, or Rocket — is used solely for identity checks, transaction matching, and account recovery. We do not share your wallet details with third parties outside of payment processing. You can request a summary of the data we hold by contacting support; we aim to respond to data queries within the timeframe required under applicable rules in your region.

Wallet Data Use Your bKash, Nagad, or Rocket number is used only for transaction verification and account ID matching. We do not store full wallet credentials beyond what the payment flow requires.
Account Security Login sessions are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any wallet transaction clears.
Data Retention We retain account records for the period required under the terms and applicable regional rules. After account closure, certain transaction records may be kept for audit and dispute resolution purposes.
Request and Changes To request a correction to your account data or to ask about how your information is stored, submit a written request via our support email with your registered wallet number as reference.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been restricted in error, reach out through the channels below. Our support team handles account-related queries including wallet disputes, account suspension appeals, and eligibility questions. Response times vary by channel and query type.

Live Chat Open the chat widget inside your account dashboard to raise a terms or account query directly. Agents can check your wallet verification status and escalate restriction cases.
Email Support Send account and terms disputes to our support email address listed on the contact page. Include your registered bKash or Nagad number so we can locate your account quickly.
Help Centre The help centre contains a dedicated terms section with clause-by-clause explanations. It covers wallet rules, account suspension conditions, and how to submit a formal appeal.

Common Questions About Our Terms

These are the questions we get asked most often about account rules, wallet conditions, and what happens when terms are breached. If your question is not listed here, live chat or email support can give you a direct answer.

No. Your deposit wallet must be registered in your own name and match the details on your account. Mismatched wallet names trigger a verification hold and can lead to the transaction being reversed.

Multiple accounts for the same person breach our terms. If detected, all linked accounts may be suspended and any pending withdrawals held until the case is reviewed by our account team.

We update these terms when needed. We notify you via the registered mobile number or in-app message before changes take effect. Continued use of your account after notice counts as acceptance.

Payouts go back to the wallet used for the original deposit. If your number has changed, contact support before requesting a withdrawal so we can complete a wallet re-verification first.

Access depends on your local law and the eligible regions in force at the time. We do not confirm availability for specific areas — check whether access is permitted under the rules that apply to you.

Submit your appeal through live chat or support email with your registered bKash or Nagad number. Our team will review the restriction reason and reply with next steps or a resolution timeline.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.